So what does Q.Q.S. stand for and who pioneered it? The QQS Formula was pioneered by author Napoleon Hill, and explained in his book “Think and Grow Rich”. It is one of many great formulas for success passed down to him from Andrew Carnegie, the great philanthropic steel magnate, who commisioned Hill to research and write the book.
QQS stands for
Quality of service – The performance of every detail done as efficiently as possible, always striving for greater efficiency at all times.
Quantity of service – The habit of rendering all service with even more service as greater skill is developed through practice and experience.
Spirit of service – The attitude with which service is provided and the habit of always providing service in a “harmonious agreeable manner” that induces cooperation from clients, associates and fellow employees.
The Quality and Quantity of service renderred are referenced in the Hill’s “Major Definite Purpose” declaration, which he recommeds to be recited daily.
Living up to a good Spirit of Service demands striving for harmony and kindness in all relationships, from the simplest sale to the most challenging competitor.It isn’t good enough to behave in a “harmonious agreeable manner” only to selected chosen individuals. It means building a solid reputation as an individual, employee or company whose model of service is one of integrity, reliability, and dependability, one that strives to “go the extra mile”
Napoleon Hill summed up it up in his classic book Think and Grow Rich
The day of the go-getter has passed, he has been supplanted by the go-giver
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